![]() ![]() POP downloads a copy of your emails from your account () to the app. There are two different protocols you can choose when setting up a third-party email app: POP or IMAP. You can use a third-party email app to download a copy of your AOL Mail email or to send and receive emails, if you'd prefer a different interface. * C:\Program Files\'''Mozilla Thunderbird'''\ email users - Read our help article for port and server settings. * C:\Documents and Settings\\Application Data\'''Thunderbird'''\Profiles\ Re :Ever since then, now he gets "incoming server already exists" no matter which e-mail account he tries to add. The last Thunderbird version that could be used on an XP was '''52.9.1''' Re : ''I should mention at this point that he is using a decrepit Windows '''XP''' machine.'' Install as standard (not custom) installation. Then delete the program - delete 'Mozilla Thunderbird' folder located here:Ĭlick on appropriate language eg: En-GB (English British) Note: The Application Data folder is a hidden folder to show hidden folders, open Windows Explorer and choose "Tools → Folder Options → View (tab) → Show hidden files and folders". He would need to not search, but actually locate that directory to ensure he was in the correct place. C:\Documents and Settings\\Application Data\ Thunderbird\Profiles\.In XP his profile would have stored here: This is important.ĭelete the 'Thunderbird' folder as shown below assuming everything was installed in default location. Sounds like he did not delete the profile, it cannot exist if it was fully deleted.Įxit Thunderbird first if it was running. Re :Ever since then, now he gets "incoming server already exists" no matter which e-mail account he tries to add. The last Thunderbird version that could be used on an XP was 52.9.1 Re : I should mention at this point that he is using a decrepit Windows XP machine. Read this answer in context ? 1 All Replies (8) Then gmail creates a token that is auto saved in Thunderbird in the same place as passwords. Password is the one used to logon to see webmail account. You will be prompted by gmail to enter email address and password in a browser that auto opens. 'username' is the full gmail email address Let Thunderbird try to locate config dataĭouble check Incoming 'imap' is selected and all server settings are correct. 'Authentication Method' = OAuth was available in version 52.9.1Įnter Password (same one used to access webmail) ![]() I've never had to resort to registry edits involving Thunderbird, but we are at a loss.Įdit: I should also mention that he says that when he tries to add an e-mail account, it stays stuck on "Checking password" for about an hour before it produces the "incoming server already exists" message. We returned to Thunderbird, and he got the same error. Suspecting that he could be having a problem with e-mail accounts in general, or with having Thunderbird set as default mail reader, we had him change his default to Outlook Express and set up a couple of accounts using Outlook Express, and he had no issues in Outlook Express. I should mention at this point that he is using a decrepit Windows XP machine. He has no problem accessing any of his e-mail accounts via webmail. ![]() So, at this point, I would think the problem is not tied to his Thunderbird user profile or his Windows profile. In the new user account, he gets the same problem. Suspecting that he might be doing something wrong in deleting the profile or adding accounts, we had him create a new Windows user account to be sure. He calls us "mate," so we think he is in UK, Australia or NZ, so we always sent him official Thunderbird ftp links that let him pick by country. We had him try Thunderbird 38, 45, and the latest version of Thunderbird. We had him uninstall and delete all Thunderbird folders. Then we went nuclear and had him uninstall Thunderbird, then delete his Thunderbird profile after verifying he was on IMAP and that he would lose no data.Įver since then, now he gets "incoming server already exists" no matter which e-mail account he tries to add. He uninstalled and reinstalled a newer version of Thunderbird - still same error. We had him rename that account - still same error. The problem started with 4 out of 5 of his accounts were working on Thunderbird, but a 2nd Gmail account gave message incoming server already exists. I'm trying to help someone out with their Thunderbird install. ![]()
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